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These days we are all talking about IT cloud enablement or IT-as-a-Service, and increasingly these
conversations are now about optimizing IT processes to facilitate successful cloud deployment.
Based on my own past experience as a technologist, I thought that the most important (and cool)
thing to do in IT was deploy the latest and greatest technology. However, today, I am linking
technology evolution to process integration because only by optimizing our IT processes will we
enable cloud computing successfully.
Our goal has always been to increase Customer Delight through improved communication with our
business users, and now this is accentuated by the need for process simplification for these new
technology deployments and higher user expectations.
We knew, to succeed on our journey to the cloud, we had to optimize our cornerstone IT processes.
By rethinking and simplifying the processes and communicating their benefits – allowed our
internal customers to realize and buy into this notion of IT cloud enablement. The efficiency and
flexibility in our processes are critical to the success of new projects and operations.
We have traditionally used ITIL (Information Technology Infrastructure Library) as a best practice
approach for improving IT management and services. We can see how to reduce costs, improve
service delivery and enhance business competitiveness by maturing IT processes. As we move
towards IT as a Service (ITaaS), we are extending ITIL concepts to go across a broad base of
disaggregated services that IT can deliver. Regular assessments in the form of quality initiatives
provide the IT organization with facts and information that it can use to make decision
improvements.
We build and run the identity and access management services that protect many of our nation’s
most critical assets. Now it’s our mission to help enable and protect yours.